Refund policy

At uxia7n-zc.myshopify.com, operated by THE TRUSTEE FOR THE Z & F FAMILY TRUST, we take great pride in providing practical, high-quality kitchen tools and organization solutions—from air-tight food sealing clips and precision peelers to space-saving fridge storage boxes. We want you to be completely satisfied with every purchase that helps make your kitchen cleaner, fresher, and more organized.

If for any reason you are not thoroughly happy with your order, our straightforward return and refund process ensures a smooth, worry-free experience.

30-Day Satisfaction Guarantee

We offer a 30-day return window. You have 30 calendar days from the date you receive your item to request a return or exchange.

Eligibility Criteria for Returns:

  • Condition: Items must be in the original condition in which you received them—unused, unwashed, and free from signs of wear or damage.

  • Packaging: The product must remain in its original, undamaged packaging, including any protective wrappers, tags, accessories, or manuals.

  • Proof of Purchase: A valid receipt, order confirmation number, or proof of purchase is required to process any return request.

How to Initiate a Return

  1. Submit Your Request: Send an email to our dedicated customer support team at [email protected]. Please include:

    • Your full name

    • Order number

    • The item(s) you wish to return

    • A brief description (and photos/videos, if applicable) of the reason for return.

  2. Review & Authorization: Our team will review your request within 1–2 business days. Once approved, we will send you detailed instructions and the return shipping authorization.

  3. Ship Your Package: Carefully package the items to prevent damage during transit. Send the package to our official return facility:

    Return Address:

    THE TRUSTEE FOR THE Z & F FAMILY TRUST

    Attn: Sharelle Bloomer

    3/157 Seventh Road

    Armadale WA 6112

    Australia

Note: Please do not send returns back to us without first contacting our customer service team, as unauthorized returns may not be accepted or processed.

Damaged, Defective, or Incorrect Items

We carefully inspect our kitchen supplies prior to dispatch. However, if your order arrives damaged, defective, or contains the wrong product (e.g., received a peeler instead of a fridge box):

  • Please contact us within 48 hours of package delivery at [email protected].

  • Attach clear images or videos showing the issue and product packaging.

  • We will immediately arrange a replacement or issue a full refund, including any standard shipping fees incurred.

Return Shipping Fees

  • Customer Responsibility: For returns based on preference, change of mind, or ordering incorrect items, the customer is responsible for paying all return shipping charges.

  • Our Responsibility: If the return is due to our error (defective, damaged, or incorrect item), we will cover all return shipping costs or provide a prepaid shipping label.

  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost in transit.

Refunds Process & Timeline

  • Inspection: Once your returned package reaches our Armadale facility, our quality control team will inspect the items to confirm eligibility.

  • Approval Notice: We will notify you via email regarding the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.).

  • Timeline: Refund processing typically takes 3 to 7 business days, depending on your financial institution’s processing times.

Late or Missing Refunds:

If you haven’t received a refund after 7 business days:

  1. Re-check your bank or payment account.

  2. Contact your credit card company or bank; it may take time before your refund is officially posted.

  3. If you’ve completed all steps and still haven’t received your refund, please reach out to us at [email protected].

Non-Returnable & Non-Refundable Items

  • Gift cards

  • Final sale or clearance items

  • Products returned in used, damaged, or unhygienic conditions not due to our error