Shipping policy

Shipping Policy

Effective Date: September 29, 2026

At ZenithDrapeCo Beauty, we understand that shipping is part of the overall shopping experience. Our goal is to prepare orders carefully and provide customers with straightforward information about shipping charges, order processing, delivery, and shipment-related issues.

This Shipping Policy applies to purchases made through https://www.zenithdrapeco.beauty/.

1. Free Standard Shipping

We offer free standard shipping on qualifying orders.

This means that customers who meet the applicable order-value requirements will not be charged a standard shipping fee.

2. $5.99 Shipping Charge for Orders Under $10

Orders with a merchandise subtotal of less than $10.00 are subject to a $5.99 shipping charge.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

For purposes of this threshold, the merchandise subtotal may be calculated before applicable taxes and shipping charges.

3. Order Processing

After an order is submitted successfully, we begin processing it for fulfillment.

Processing may include:

  • Payment authorization;

  • Order verification;

  • Inventory confirmation;

  • Product preparation;

  • Packaging;

  • Address validation;

  • Label generation; and

  • Transfer to the appropriate carrier or fulfillment provider.

Processing time can vary depending on inventory, order volume, holidays, weekends, technical issues, or other operational circumstances.

4. Delivery Estimates

Estimated delivery times are provided as general guidance rather than guaranteed delivery commitments.

Actual delivery may be affected by:

  • Carrier volume;

  • Weather;

  • Transportation disruptions;

  • Incorrect or incomplete addresses;

  • Holidays;

  • Regional conditions;

  • Customs or governmental requirements where applicable;

  • Unforeseen logistical problems; or

  • Other circumstances outside our reasonable control.

A delay does not automatically mean that an order has been lost.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review:

  • Recipient name;

  • Street number;

  • Street name;

  • Apartment, suite, unit, or building information;

  • City;

  • State;

  • ZIP code; and

  • Any relevant delivery instructions.

If an incorrect address is provided, contact us as soon as possible.

We will make reasonable efforts to assist, but once an order has entered fulfillment or been transferred to a carrier, we may not be able to change the destination.

6. Tracking Information

When tracking information is available, it may be provided to the customer through an order or shipping notification.

Tracking information is supplied by the applicable carrier and may not update immediately after a shipment is created.

A tracking number showing limited activity does not necessarily mean that the package is lost.

7. Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, please first:

  1. Check the delivery area;

  2. Check with household members or authorized recipients;

  3. Check with building management or a mailroom when applicable;

  4. Check nearby secure locations;

  5. Review the carrier's tracking information; and

  6. Contact the carrier if appropriate.

You may also contact us so that we can review the order and available shipping information.

8. Lost or Damaged Shipments

If a package appears to have been lost or arrives visibly damaged, contact us promptly.

For damaged merchandise, photographs of the package, shipping label, and affected product can help us investigate the situation.

Where a shipping problem is attributable to our fulfillment process, we will review the circumstances and determine an appropriate remedy consistent with our Return and Refund Policy and applicable law.

9. Damaged Kitchen Products

Customers should inspect food sealing clips, peelers, refrigerator containers, and other kitchen products shortly after delivery.

Do not use a product that arrives cracked, broken, sharp in an unexpected manner, contaminated, or otherwise unsafe.

Contact us before discarding damaged merchandise whenever reasonably possible, as photographs or other documentation may be useful during the investigation.

10. Multiple Items in One Order

When an order contains several products, items may be packaged together or, when operationally necessary, shipped separately.

If items arrive separately, customers should allow reasonable time for all packages to arrive before assuming that an order is incomplete.

11. Shipping Restrictions

Certain delivery locations may be subject to carrier limitations or other restrictions.

If we cannot reasonably fulfill an order to the requested destination, we may contact the customer regarding available alternatives or cancel the affected order and provide an appropriate refund.

12. Holidays and Weekends

Order processing and carrier transit may be affected by weekends and public holidays.

During periods of unusually high order volume, delivery may take longer than normal.

13. Address Changes

Customers who need to change an address should contact us immediately after placing an order.

Address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.

14. Returned or Undeliverable Packages

A package may be returned to us because of:

  • An incorrect address;

  • An incomplete address;

  • Refusal of delivery;

  • Failure to retrieve the package;

  • Carrier delivery restrictions; or

  • Other circumstances affecting successful delivery.

If a package is returned, contact us regarding the available options.

Additional shipping costs may apply when the unsuccessful delivery resulted from incorrect information supplied by the customer, subject to applicable law.

15. Shipping and Refunds

Shipping treatment for returned merchandise is governed by our Return and Refund Policy.

Where a refund is appropriate, the refund amount may depend on whether the return resulted from customer preference, a product defect, incorrect fulfillment, shipping damage, or another circumstance.

16. International Orders

Unless expressly offered at checkout, our standard shipping program is intended primarily for domestic orders.

If international shipping becomes available, additional terms concerning customs, duties, taxes, import requirements, and carrier limitations may apply.

17. Contact Regarding Shipping

For questions about shipping, delivery, tracking, damaged packages, or address problems, contact:

PRODUCT CENTER LLC
Attn: CODY JAMES SLOSS
1310 NE 29TH TERR
JENSEN BEACH, FL 34957
United States
Email: [email protected]

Please include your order number whenever possible.